OUR PRIORITY: YOUR SATISFACTION

ONLINE PURCHASE RETURN POLICY

If you are not satisfied with your purchase, you can return it for refund or exchange within ten (10) business days from the receipt date.

HOW TO RETURN YOUR PURCHASE

BY CANADA POST

• A return shipping label is included in your delivery, if you cannot locate it, please contact customer service
• The original tag must still be in place and the goods must be in the same condition as when they were shipped to you
• Use the shipping box to return the item. Include a copy of the original invoice.
• Stick the return voucher included with first delivery on the box.
• Go to a Canada Post office to send your package.

INFORMATION RELATING TO OUR REFUND POLICY

Shipping fees for purchases are non-refundable.

You can return or exchange your item within ten (10) business days from the receipt date. Beyond that date, contact our customer service at 1877 667 2020.

The original tag must still be in place to get a refund and the item must be in the original condition.

Please note that in-store purchases can only be exchanged or refunded in store.

Keep the original invoice of your purchase. You will need to provide it when returning an item in store. A copy of the original invoice must be included when returning by Canada Post.

All refunds will be made using the same transactional method as the payment and will be processed within (3) business days, after inspection by our distribution centre.

Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation e-mail. If you have already received the shipping confirmation e-mail, you can return your order upon receipt by following the steps above.

CHANGES TO INFORMATION ON OUR WEBSITE

Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles. However, we may not be able to provide the chosen item as it may be out of stock. In that case, you will receive a notice within 48 hours. You may decide to cancel your order or replace it by another item. We may have to cancel an online order placed if, for example, the item ordered unexpectedly becomes unavailable for shipment. In that case, you will receive a notice within 48 hours.

We do our best to provide you with accurate information on our website. However, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

SALES TAXES

In Canada, Greiche & Scaff collects sales tax for products ordered on this website. The sales tax rate applying to an order depends on the order delivery address.

GST (Goods and Services Tax) of 5 % is added to all orders delivered in the following provinces: Alberta, British Columbia, Manitoba, Nunavut, Québec, Saskatchewan, Northwest Territories, Yukon.

HST (Harmonized Sales Tax) is added to all orders delivered in the following provinces: Prince Edward Island (15%), New Brunswick (15 %), Nova Scotia (15%), Ontario (13%), Newfoundland and Labrador (15%).

PST (Provincial Sales Tax) is added to all orders delivered in the following provinces: Québec (9,975%) and British Columbia (7%).